Health Insured Patients

Using your Private Medical Insurance

Medserena Upright MRI Centre welcomes everyone, whether you are insured or not.

If you are insured, the following information is intended to help you understand the process to follow to make your booking with us and administration of the insurance claim as easy as possible.

In order to have an Upright MRI scan funded by an insurance company you will need to be aware of the following steps in the process:

Obtain a medical referral

Insurance companies will vary in what type of referrals they will accept, so do check with them. Usually it needs to be a Consultant. In order to access an appropriate Consultant you can ask your GP to refer you to a Consultant recognised by your insurer.

Contact your insurer

Once you have the referral for an Upright MRI scan, contact your insurer to ascertain that you will be covered for the cost of the examination. We are recognised by all major insurers. Usually the insurer will cover the full cost of the MRI examination.

Understand your cover

You are responsible for the costs of your treatment so it is important you understand the cover your insurer will provide. In some circumstances, for example policies that have an excess in place or limits on coverage, it can be possible that your insurer will not cover the full cost of your scan. They will inform you of this when you ask for authorisation. In these cases, Medserena Upright MRI Centre will charge you for the outstanding balance.

Provide us with your Insurance details

Provide details of your cover and authorisation for treatment to us. We will need your insurer’s name, your policy number and the authorisation number they provided to you.

Booking Policy

We will ask for your insurance details at the time of booking your appointment. We ask that on the day of your appointment you bring with you any documentation relating to this insurance, in particular your insurance membership number along with your Authorisation / Claim Number.

It is vital that you confirm your level of cover and if you are entitled to an examination in our Centres.

If an authorisation number is not available, we will ask you to personally settle your account and reclaim the cost from your insurer.

Although you are an insured patient we may still ask for your credit or debit card details to secure the booking for your appointment. This is to ensure that we can take payment, should there be any shortfall from your insurance company when settling your invoice.

Paying via your Insurer

To make things easier for you we have direct settlement arrangements with the major UK insurers. You will only need to pay any insurance excess or shortfall.

What do I need to do?

Please contact us either using the “Make an Enquiry” button or call us on 020 7370 6003 (for London) or 0161 434 8039 (for Manchester) to discuss your requirements.

The referral form may be downloaded from this page and needs to be completed by your clinician and emailed to your preferred Centre, or

Download referral form

Self Pay

Self Pay

Self Pay

Health professional referral or self-referral, the choice is yours.

Explore Self Pay



Approved funding from your local Hospital Trust or CCG.

Explore NHS
Make an Enquiry

Make an Enquiry

Make an Enquiry

Contact us and a member of the team will be in touch to discuss your enquiry.

Make an enquiry
Make an enquiry